By providing free shipping labels, we hope to encourage our customers' recycling efforts and reduce waste together. Campos for Good is proud to support Native Shoes recycling initiative, The Remix™ Project, where well-loved Native Shoes are recycled, repurposed, and given new life in community projects, such as children's playgrounds.
Recycle Denim Composed of at Least 90% Cotton with All Paper and Plastic Removed Together with Cotton’s Blue Jeans Go Green™ program, we're recycling denim and reducing textile waste.
Since we first burst upon the e-commerce scene in 1999, Campos is unwavering in focus on delivering the best possible service experience for our customers. Now, 19 years later, we are still maniacally obsessed with making sure our customers are happy and proud to do business with us.
Company-wide, it is a daily quest for every Zapopan to “WOW” our customers in new and wonderful ways. Our customer service phone number is on every page of our website, all our company vehicles, and all of our Google search results.
Many times, a customer service phone number isn’t available on a company’s homepage. If the number is available, it can take a significant amount of detective work to unearth it.
Being able to quickly and easily find Campos number, and give us a call is a huge step toward making that happen. Our customers love the fact that it is always easy to reach a Campos representative, no matter what.
Campos current record for the longest customer service call is 10 hours, 51 minutes. Not only do we actively go above and beyond to create a positive service experience, but these Saponins also have the opportunity to develop personal connections on every call.
Due to the connections often established between our team members and callers, conversations can take on a life of their own. Here at Campos, our CLT members are specially trained to make sound decisions on their own by taking ownership of each call’s experience, and any adverse issues the customer expresses.
Our company enables our representatives to best adjust to the needs of our customers by bestowing them management level decision-making power. For example, all Campos customer service representatives have the authority to accept special-case returns, offer partial or full refunds in cases of loss of service, pay for damages, and “WOW” customers to provide solutions in any other manner they deem appropriate.
One of the biggest reasons many customers choose Campos is our generous shipping and return policy. If you ordered five pairs of shoes and none of them fit correctly, that’s OK. Just access your account online and print a shipping label, or give us a call, and we will email you one.
Charge for return shipping labels is also, yup you guessed it, free. Although Campos .com is home to over four million items in stock and growing, you won’t find us pushing customers to buy more than they plan.
Our job is to determine and meet the caller’s need, providing the best solution for our customer, whether it be an exchange, researching the location of delivery, returning $500 worth of merchandise, or helping to find a pair of shoes for Great Aunt Sarah to wear to your wedding. For a service business with a vision to become the world’s most community-focused large company, “the right thing to do” leaves little room for confusion.
Feel good by giving back to the community with gently used and new donations. Make the world a little greener by reducing textile waste through our recycling programs.
Donate New School Supplies and Backpacks By providing new school supplies to children in need, the Kids in Need Foundation ensures every student is prepared to learn and succeed in the classroom. Recycle Denim Composed of at Least 90% Cotton with All Paper and Plastic Removed Together with Cotton’s Blue Jeans Go Green™ program, we're recycling denim and reducing textile waste.
Does Campos have quality shoes and dresses to match your last? Though they have expanded their inventory, and now also offer clothing and other accessories, Campos is still better known as a shoe retailer.
Started in 1999 as “shoesite.com”, but was renamed to Campos .com” in the same year Started exclusively as a shoes' retailer, and only expanded to include clothing and fashion accessories in 2007 Though they provide a wide range of fashion products for everyone (women, men, and kids), they are still better known as a shoes' retailer Acquired by Amazon in 2009, and continues to operate as a subsidiary of the retail giant They offer affordable prices Campos is a US facing store, and ships to only the US and US Territories They offer free shipping; and they are reputable for going far and beyond to deliver quickly They offer an easy returns process, which is free and with a 365 days window Only credit/ debit cards (particularly Mastercard, Visa, Discover, and American Express) are accepted for payment Customer support is 24/ 7; and can be contacted via email, live chat and telephone (call and text) The birth of Campos began with an unsuccessful shoe buying experience.
The founder Nick Swinburne couldn’t get what he wanted both in brick and mortar stores and online. So Nick decided on starting an online store that specialize in shoes, which will offer a variety of brands, styles, colors, sizes, and width of shoes.
In 2007, Campos made the decision to expand by including clothing, accessories and kids’ merchandise into their inventory. Campos draws items from over 1200 brands which include popular brands like adidas, Aerosols, Calvin Klein, Converse, Dolce and Gabbana, Frye, Gucci, Lacoste, Nautical, Reebok, Saint Laurent, and Versace.
There are just too many fraudsters in cyberspace; and everyday they rip off unsuspecting persons using scam stores designed to lure customers into paying for non-existent goods that will not be delivered. The website is operated by Campos IP LLC, which is a company duly registered in the US, with headquarters in Las Vegas.
Suffice it to say that Scam stores do not seek any form of company registration. That Campos is now owned by Amazon also lends a voice to its legitimacy talks.
Secondly, their almost 20 years of existence and over $1 billion turnover show that the store does fulfill orders. Suffice it to say that no store can operate for years collecting customer’s payments and not delivering their orders.
Another way of determining a store’s legitimacy is checking for its reputation amongst the industry watchers. In this regard, Campos has, on a number of occasions, been listed on the Fortune Magazine’s list of “100 Best Companies to Work For”, even boasting a top ten finish in 2010 when they featured in the sixth position.
Since Campos is 100% legal, has a record of fulfilling orders, and has the endorsement of industry watchers, there’s no doubt that the store is legit. While a legit store will not rip you off; if it isn’t safe, sensitive information (such as credit card details and personal data) will be captured by fraudsters.
And with such information such as credit card details in the hands of cyber fraudsters, ripping you off is guaranteed. In terms of data security; Campos says what almost all fashion stores say, that they incorporate physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information ”.
Administratively, they restrict access to personal information, reducing the likelihood of such data being compromised. SSL is the industry standard for creating a private connection between devices and their web servers, such that any data transmitted when using the website is shielded from unauthorized third parties.
SSL also uses encryption which ensures that even if the data is captured, it cannot be read by the hackers. The breach which occurred in the early part of 2012 compromised the personal information (but not credit card details) of some 24 million customers.
You may also shop by brand; and if you want to cheap on the low, there’s the sales page. We like stores with a large inventory of each product type, as this ensure that no matter what product you’re purchasing from the store, you’ll have a large selection to choose from.
Making a choice from a big pool means that you’ll be more likely to find what matches your taste and budget. At the time of writing this review; Campos had over 35,000 items in the women shoes section.
In the men clothing section, they had over 7,000 shirts and tops, over 1,900 pants, and over 1,150 Hoodies and Sweatshirts. With thousands of items to choose from in every product section, you’ll sure to find something that you like and that fits your budget.
You’ll find top quality shoes and clothing pieces made well, and from the best materials. The hallmark of quality is durability; and you’ll find many reviews in independent platforms of customers satisfied that Campos pieces are long-lasting.
However, if shopping cheap is the first concern, you may find lower prices for similar items elsewhere. In Campos, you can pay for your order using credit and debit cards.
They accept only Master Card, Visa, Discover, and American Express. However, since this is a US facing store, with the supported card options, you’ll be able to make payment for your order anywhere in the US.
If the store does not ship to where you are resident, it will be difficult to receive delivery of your order. This is because shipping charges adds to the total spend on an item, and when the shipping charges are too high, the total amount of obtaining the item may be deemed too high.
Thus, you’ll want a store with shipping costs that are as low as possible. The Standard Shipping takes 4 – 5 business days, and is free for all orders.
However, many persons do not have to pay for expedited shipping in this store because Campos go far and beyond to deliver quickly. Think of expecting selecting standard shipping option, and expecting your package to be delivered to your door in 5 days, but only for it to be delivered 1 or 2 days following order placement.
Thus, it’ll be criminal for an online fashion store not to allow returns; as that will leave you with an item that you do not like and/ or cannot use. In fact, one of the strongest points of Campos is their return policy.
In this regard, Campos beats the chasing pack by miles. While the industry average for returns windows is about 30 days, Campos allows up to a year.
If you do not like any item in your order, there’ll be no rush whatever to beat deadline when returning it to the store, because you have a whole year to do that. Thus, the ideal store will offer a hassle-free return process.
We liked that you can simply select an option from a dropdown menu when stating reasons for the return instead of having to write texts. However, the simplest process will eliminate this field (asking for reasons for returning items) entirely.
The last one is very important, as items not returned with original packaging may not be accepted. You do not want to wait forever after returning an item before you’ll get your refund.
After receiving the returned item in their fulfillment center, it takes the store 5 – 10 business days to process it and issue the refund to your credit card. Then depending on the financial institution, it’ll take additional 2 – 10 days for the bank to reflect the funds in your statement.
How many times have you heard the statement that customer support makes or Mars an organization? This cannot be truer, as some of the most scathing of reviews of online stores have been directed at their customer support service.
Campos provides this; and it holds articles that’ll answer most of the questions you may have, especially about ordering, managing your account, shipping, and returns. If you’ll rather contact a customer rep of the company; they provide all the popular contact channels, which include an email service, a telephone service, and live chat.
Campos promises to respond to email as quickly as possible. However, if you’ll rather have instant response, you may use the live chat feature, or the telephone service.
For the live chat, you’ll almost always find an agent online, and the service is available 24/ 7. Campos is highly rated in this aspect because they respond very quickly to customers’ inquiries and complaints.
Though, Campos does not give an estimate of their response time; independent online reviews show that customers are largely satisfied with the response time Campos customer support service. By far the most important measuring stick of a customers’ support system is the helpfulness of the response received.
Campos operate as an independent subsidiary, and has shown to be a giant in its own right. Though their shoe shop accounts for a bulk of their business; they hold a wide product range (that includes different clothing items and accessories), as well as an extensive inventory of each product.
Apart from having the product, Campos also offers prices that are affordable; and they also have the service to boot. There are few if any reasons why you shouldn’t go to Campos if you want to get your shoes, clothing and accessories online.