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After purchasing an original back invisibleSHIELD for the iPhone 5 in October directly from AGG, the company proactively emailed three months later offering to “refresh” the product. Over 11 months it protected the iPhone 5 from several drops and pocket lint had infiltrated along one edge under the adhesive film.
Having spent $14.99 plus $2.99 shipping on the original invisibleSHIELD, the time to pursue a free replacement had come. While the product replacement is free of charge, AGG does require a shipping and handling fee of $3.99.
AGG will pre-authorize the full retail price of the replacement on a credit card until the old invisibleSHIELD is returned. Some patches of adhesive were easily removed from the device by rubbing a cloth over the metal surface.
Stick original AGG product pieces to specified yellow area on the attached insert. After the old product is affixed, the perforated insert should be torn off and placed inside the envelope with the new packing slip.
Once all information on the front of the envelope is filled out, the last step is to pay for postage to ship the product back to AGG, so they can remove the credit card pre-authorization. Customers will need to spend more if the envelope exceeds one ounce in weight, or if tracking is desired.
AGG allows 60 days for the old invisibleSHIELD parts to arrive, and when they do the company will reset the warranty, so customers can claim future replacements for the life of the protected device. The new product will ship with an installation kit including spray and a squeegee in retail packaging.
Overall, the AGG Lifetime Replacement Guarantee is a streamlined program that can save frequent invisibleSHIELD users a significant amount of money. SHIPPING Delays warehouses are operating at a reduced capacity.
Processing times for all orders may be delayed a few business days. Some carriers have reported delays in shipping, which may impact delivery dates.
Please register your product at AGG .com prior to any warranty claim. For all brands, AGG .com will administer and service any applicable warranty.
Warranties do not apply to products purchased from unauthorized sources that are not subject to ZAGG’s quality controls. When purchasing online, it is important to note where the product is being shipped from and who it is being sold by.
Earbud Tips for Life tips warranty covers loss. In the event your screen breaks after Liquid Defense+ is applied, a warranty claim may be filed. ExclusionsNoneInvisibleShield Disinfecting Wipes. Follow the directions on the applicable website to submit a warranty request.
Zagg .com/us/en_us/customer/account/login Proof of purchase and a valid credit card may be required to return products. Customer is responsible for shipping costs and may be required to return the damaged product to AGG within sixty (60) days.
Visit AGG.safeware.com to certify your product and file a claim. To request a replacement product under the Policy, Purchaser must register the product at AGG .com, provide proof of purchase and may be required to provide a valid credit card number.
This Policy does not apply to products purchased from online vendors unauthorized to sell AGG product, including unauthorized sellers on websites such as Amazon and eBay. In the event the Purchaser’s device screen breaks after InvisibleShield Liquid Defense+ is applied, a warranty claim may be filed through AGG.safeware.com and Purchaser may be eligible for up to one hundred fifty dollars ($150.00) to repair the broken device screen.
AGG warrants these products against defects in materials and workmanship under normal use for a period of ONE (1) YEAR or TWO (2) YEARS, as applicable, from the date of retail purchase by the Purchaser. This warranty does not apply to normal wear and tear, damages caused by operating the product outside its intended use, unauthorized modification or alteration, or loss.
To make a warranty claim, Purchaser must register the product at AGG .com, provide proof of purchase by emailing a scanned receipt, provide a valid credit card number, and return the damaged product to AGG. Failure to return the original product within sixty (60) days will result in the Purchaser’s credit card being charged the full retail price of the replacement product.
This 90-day warranty does not apply to normal wear and tear, damages caused by operating the product outside its intended use, unauthorized modification or alteration, or loss. To make a warranty claim, Purchaser must register the product at AGG .com, provide proof of purchase by emailing the scanned receipt, provide a valid credit card number, and return the damaged product to AGG.
The replacement product assumes the remaining warranty of the original product or shall have a thirty (30) days from the date of replacement warranty, whichever is greater. Failure to return the original product within sixty (60) days will result in the Purchaser’s credit card being charged the full price of the replacement product.
Customized or personalized products and gift cards are not eligible for return. AGG ’S WARRANTIES DO NOT COVER ANY THIRD-PARTY DEVICES OR THE PERSONAL PROPERTY OF ANY CONSUMER.
ANY ALTERATION, CHANGE, MODIFICATION, OR REPAIR (OTHER THAN REPLACEMENT OF A REPLACEABLE COMPONENT) MADE TO THE PRODUCT BY A PARTY OTHER THAN AGG OR AGG ’S AUTHORIZED SERVICE PROVIDERS VOIDS ALL WARRANTIES. AGG RESERVES THE RIGHT TO CHANGE WARRANTY TERMS AND REMEDIES WITHOUT NOTICE.
The benefits conferred by these warranties are in addition to other rights you may have depending on your country, state or province of residence.